• A 50% deposit, is required to confirm the reservation.
• The remaining 50% balance must be paid no later than 14 days before check-in.
• For reservations made within 60 days prior to arrival, the 50% deposit is required immediately at the time of booking.
• Failure to comply with the payment deadlines may result in automatic cancellation of the reservation, with retention of any amounts already paid. No refund will be issued in such cases.
  
  Payment methods and instructions will be communicated during the booking process.

• Cancellations made up to 60 days before check-in: full refund of amounts paid.
• Cancellations made within 60 days of check-in: the initial 50% deposit is non-refundable.
• For reservations made within 60 days prior to arrival, the 50% deposit is required immediately at the time of booking.

• Failure to comply with the payment deadlines may result in automatic cancellation of the reservation, with retention of any amounts already paid. No refund will be issued in such cases.
  
  Payment methods and instructions will be communicated during the booking process.

• Check-in: from 3:00 PM to 12:00 AM
• Check-out: until 10:00 AM

• Early or late check-in/check-out requests may be submitted at the time of booking but are subject to availability and cannot be guaranteed.
• Late check-out without prior authorization may result in additional charges. Failure to arrive within the agreed check-in window without notice may be considered a no-show.

• The maximum number of guests permitted per villa is defined in the individual property description and must not be exceeded under any circumstances.
• Only guests registered in the reservation are allowed to stay at the property. Visitors are not permitted without prior written authorization.
• The property may not be used for parties, events or gatherings of any kind.

• Guests agree to use the property responsibly and in accordance with the House Rules, which form an integral part of these Booking Conditions.
• The property must be left in a reasonable condition at check-out. Guests are financially responsible for any damage, loss or excessive cleaning required during their stay. A&M Houses reserves the right to charge the guest accordingly after check-out.

• Pets may be allowed upon prior request. To ensure the comfort of all guests and the proper condition of the property, any request to bring pets must be approved in advance by the A&M Houses management.
• Guests wishing to travel with pets must contact the villa administration before making a reservation. Approval is granted solely at the discretion of A&M Houses and may be subject to specific conditions.
• Pets brought without prior authorization may result in immediate cancellation of the reservation without refund, as well as additional charges if applicable.

• A&M Houses accepts no responsibility for:

• personal injury, accidents or illness occurring during the stay
• loss, theft or damage to personal belongings
• disruptions caused by events beyond reasonable control, including but not limited to weather conditions, utility outages or force majeure

• A&M Houses accepts no liability for any indirect, incidental or consequential damages arising from the use of the property.
• Guests are responsible for ensuring they have appropriate personal insurance during their stay.

• Airport transfer services are not provided. Guests are advised to arrange their own transportation, such as rental cars or private transfers.

• Personal data provided during the booking process will be used solely for reservation management and legal obligations, in accordance with our Privacy Policy.

• A&M Houses reserves the right to refuse or cancel a reservation if the guest:

• provides false or misleading information
• violates these Booking Conditions or the House Rules
• engages in behavior that may compromise safety, property or the comfort of others.

• In such cases, no refund will be due.

• Rates, minimum stay requirements, cleaning fees and any additional guest charges vary depending on the villa, season, number of guests and length of stay.
• All applicable prices, fees and conditions will be clearly communicated and confirmed at the time of booking and included in the reservation confirmation.

• By confirming a reservation, the guest acknowledges having read, understood and accepted these Booking Conditions, the House Rules, and all information provided on the official A&M Houses website.

• These Booking Conditions are governed by the laws of Portugal.
  In the event of dispute, the competent courts of Portugal shall have exclusive jurisdiction.

Privacy Policy

• At A&M Houses, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the General Data Protection Regulation (GDPR – EU Regulation 2016/679).
• By using our website or services, you agree to the collection and use of information in accordance with this policy.

• The data controller responsible for the processing of personal data is:
• A&M Houses
  Travessa Lombo do Guine n10 9370-711 Arco da Calheta, Madeira Island, Portugal
  Legal Representative / Owner: Alexis Rodrigues
  📧 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  📞 Phone: (+44) 778 145 7401 | (+351) 960 260 036
• The Data Controller determines the purposes and means of processing personal data collected through this website and related services.
• For any questions regarding this Privacy Policy, the processing of your personal data, or the exercise of your rights under the GDPR, you may contact the Data Controller using the contact details above.

• We may collect and process the following categories of personal data: Identification data (name and surname)

  • Contact details (email address, phone number)
  • Reservation information (dates of stay, number of guests, selected villa)
  • Payment-related data (proof of payment, transaction references — excluding full card details)
  • Communications exchanged via email, contact forms or other direct channels
  • Technical data (IP address, browser type, device and usage data), where applicable

• Personal data may be collected when you:

  • Make a reservation or booking inquiry
  • Complete a contact or inquiry form
  • Communicate with us via email or telephone
  • Use our website, including through cookies and similar technologies

• Personal data is processed for the following purposes:

  • Managing reservations and guest communications
  • Performing contractual and pre-contractual obligations
  • Processing payments and issuing confirmations
  • Responding to inquiries and requests
  • Improving website performance and service quality
  • Complying with legal, tax and regulatory obligations

  Your personal data will not be processed for purposes incompatible with those listed above.

• We process personal data based on one or more of the following legal grounds:

  • Performance of a contract or pre-contractual steps
  • Compliance with legal obligations
  • Legitimate interests related to reservation management and service delivery
  • Consent, where required

• Personal data may be shared only when strictly necessary and solely with:

  • Legal or regulatory authorities, when required by law
  • Service providers supporting reservation or payment processes, under strict confidentiality obligations

  A&M Houses does not sell, rent or share personal data with third parties for marketing purposes.

• Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal and tax obligations.
  Once retention is no longer required, personal data will be securely deleted or anonymized.

• We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration or disclosure.
  While we take reasonable steps to safeguard your data, no method of transmission over the internet is entirely secure.

• Under the GDPR, you have the right to:

  • Access your personal data
  • Request rectification of inaccurate or incomplete data
  • Request erasure of your personal data (“right to be forgotten”)
  • Request restriction of processing
  • Object to processing based on legitimate interests
  • Request data portability, where applicable
  • Withdraw consent at any time, where processing is based on consent.

  You may exercise these rights by contacting the Data Controller using the contact details provided above.
  You also have the right to lodge a complaint with the relevant supervisory authority, including the Portuguese Data Protection Authority (CNPD).

• This website uses cookies and similar technologies to enhance user experience and website performance.
• For detailed information about the cookies we use and how to manage them, please refer to our Cookies Policy.

• A&M Houses reserves the right to update this Privacy Policy at any time. Any changes will be published on this website and will take effect upon publication.

• This Privacy Policy is governed by the laws of Portugal and applicable European data protection legislation.

Cookies Policy

• This Cookies Policy explains how A&M Houses uses cookies and similar technologies on its website to improve user experience, analyze website performance and ensure proper functionality.
• By continuing to browse or use our website, you agree to the use of cookies in accordance with this policy. Where required by law, cookies will only be placed after your consent.

• Cookies are small text files stored on your device (computer, smartphone or tablet) when you visit a website. They help websites function properly, remember user preferences and provide information about how the site is used.
• Cookies do not contain personal information that directly identifies you.

• a) Strictly Necessary Cookies

  These cookies are essential for the proper functioning of the website and cannot be disabled. They allow basic features such as page navigation and secure access to certain areas of the website.

• b) Performance and Analytics Cookies

  These cookies collect anonymous information about how visitors use the website, such as pages visited and time spent on the site. This helps us improve website performance and user experience.

• c) Functionality Cookies

  These cookies allow the website to remember choices you make (such as language preferences) to provide a more personalized experience.

• d) Third-Party Cookies

  Some pages may include content or services provided by third parties (such as maps, videos or analytics tools), which may place cookies on your device. These cookies are managed by third parties according to their own privacy policies.

• Cookies that are strictly necessary for the operation of the website are used based on legitimate interest.
• All other cookies are used based on your consent, in accordance with the GDPR and applicable EU legislation.

• When you first visit our website, you will be presented with a cookie banner allowing you to accept or manage your cookie preferences.
• You may withdraw or change your consent at any time by adjusting your browser settings or through the cookie management tool available on the website, where applicable.

• Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies at any time. However, please note that disabling certain cookies may affect the functionality of the website.
• For more information on managing cookies, please visit your browser’s help section.

• Some cookies may collect personal data, such as IP addresses. Any personal data collected through cookies is processed in accordance with our Privacy Policy, and applicable data protection laws.

• A&M Houses reserves the right to update this Cookies Policy at any time. Any changes will be published on this website and will take effect upon publication.

• If you have any questions about this Cookies Policy or how we use cookies, please contact us using the details provided in our Privacy Policy.

• Get in touch
• Contact via WhatsApp
• +44 7781 457401